It is the policy of CWS to produce the best possible outcomes and high standards in its provision of labour hire, employment and services. The aim of the code is intended to produce the following outcomes:
To provide high quality delivery of services in an environment which is favorable to successful employment and learning of our employees
To protect the interests and welfare of its clients
To provide up to date, clear and accurate information to its clients
To make accurate and clear statements when marketing labour hire and group training services
To recruit labour hire employees, apprentices and trainees in an ethical manner that is consistent with Government legislation including complying with equal opportunity legislation
To maintain appropriate insurance coverage and ensure Occupational Health and Safety standards are met at all times
CWS has a documented Grievance and Complaints Handling procedure that ensures:
All complaints received will be given top priority and consideration with full attention to details with the objective of immediate solution, and amicable settlement to all parties concerned;
Resolution to any dispute between aggrieved parties will be addressed informally, and in an open and trusting environment; and,
All matters will be resolved with reference to the Win-Win principles of dispute resolution.
In the event of a grievance or complaint all parties are to make themselves aware of the Grievance and Complaints Handling procedure.
This Code of Practice covers the provision of service to and dealings with: Apprentices, trainees, casuals and permanent employees